FAQ

Le minimum de commande est de 10 bundles (mèches ou extensions), toutes longueurs ou textures confondues.

Pas de souci ! Même si notre site est réservé aux commandes en gros, nous restons flexibles pour les commandes spécifiques.

Contactez-nous directement sur WhatsApp, et nous vous enverrons un lien de paiement personnalisé selon votre besoin.

Delivery times vary depending on your location. In the Île-de-France region, standard deliveries take 1 to 3 business days.

For express deliveries, orders placed before 12 p.m. will be delivered the next day before 1 p.m. A courier service is also available for same-day delivery, at your expense.

For Switzerland and Europe, orders are shipped within 1 to 2 business days and can arrive in 2 to 5 days.

Internationally, shipping is also within 1-2 business days, with a delivery time of 3-10 days.

Oui, nous proposons de la vente au détail lors de dates exceptionnelles en live sur TikTok, avec des promotions exclusives.

Les paiements sont 100 % sécurisés via PayPal. Vous passez commande directement sur WhatsApp : une fois votre commande confirmée, nous vous envoyons un lien de paiement Paypal.

Lors du paiement sur PayPal, veuillez bien sélectionner l’option « biens et services » (et non « entre proches ») afin de garantir votre protection.

👉 Suivez-nous sur TikTok pour ne rien rater de nos lives : @ehdhairwholesaler

After your order has been shipped, you will receive a confirmation email with a tracking number. This number will allow you to track the progress of your package, either on our website or on the carrier's website.

If you wish to change your delivery address, please contact us as soon as possible. Changes can only be made if the order has not yet been shipped.

Shipping costs depend on your location and the weight of your order. Details of the costs will be displayed during checkout.

Yes, we offer international shipping. Delivery times and costs may vary depending on the destination country.

If you have not received your tracking number within 3 days of placing your order, please check your spam folder. If you cannot find it, please contact our customer service for assistance.

If your order has not arrived within the specified time frame, check the status of your order using the tracking number. If the status shows that the package has been delivered but you have not received it, please contact us immediately.

If you receive a damaged package, please notify us within 48 hours of receipt. We will work with you to resolve the issue and, if necessary, arrange a replacement.